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FAQ

Orlando Shuttle Service

Q: Where do I find Mears Motor Shuttle at Orlando International Airport?

A:Mears has four point of sale locations at Orlando International Airport. All Mears locations can be found on Level 1 at the far ends of “A” and “B” side of each Terminal next to the rental car counters.

Q: What are the hours of operation for Mears Motor Shuttle?

A:Mears Shuttles operate 24 hours per day, 365 days per year. Our airport sales locations are open from 7:30 a.m. to midnight daily. When ticket sales locations are closed, please call us at (407) 423-5566.

Q: How often does the shuttle run from the Orlando International Airport?

A:After receiving your ticket from the Mears desk you will then present your ticket to the Starter. Shuttles run continuously out of OIA and you will be on your way within 20 minutes of checking in with the Starter.

Q: Do shuttles have car seats? Can I bring my own?

A:The shuttles do not have car seats. You are encouraged to bring your personal car seat.

Q: How long is the trip to my hotel? Will the shuttle be making stops at more than my hotel?

A:The travel time will vary based on your destination and how many stops need to be made to accommodate other guests. We make every effort to limit total stops to four locations, always in the same general area. The length of your trip will depend on the location of your hotel. Most trips take between 30 minutes and one hour.

Q: What is the cost for shuttle service from Orlando International Airport to my hotel?

A:Pricing information is available by answering a few questions within the Booking Box.

Q: Is the gratuity included in the cost for Mears Motor Shuttle services?

A:Gratuity is not included in the ticket prices. Gratuity is encouraged for exceptional customer service.

Orlando Taxi Service

Q: Where do I find the taxicab service at Orlando International Airport?

A:All taxicab departures are located on Level 1 – Commercial Lane.

Q: I am arriving into Orlando International Airport or Orlando/Sanford International Airport and need a taxicab. Do I need to make arrangements for a taxicab to pick me up?

A: No, we have taxicabs on site. Follow the signs to ground transportation and then look for the Taxicab Stand. Should you find yourself on a delayed or late flight and no personnel is there to assist you, please call us at (407)422-2222.

Q: How can I be guaranteed a Mears taxicab out of Orlando International Airport?

A: Please inform the Starter at the taxicab queue that you would like to utilize Mears taxicab service. Out of Orlando International Airport, we own and operate the Yellow Cab fleet.

Q: Do taxicabs have car seats? Can I bring my own?

A:Many taxicabs do not have car seats, but you are encouraged to bring your personal car seat. The driver’s car seat may not be the appropriate size to meet your needs.

Q: What are the hours of operation for Mears Taxicab Services?

A: Our Call Center operates 24 hours per day, 365 days per year.

Q: How do I request taxicab service?

A: Book online: www.mearstaxi.com allows you to book online and track your taxicab.
Smartphone application: TaxiMagic app allows you to book with your phone.
Call us! Live agents are available or use our automated service at 407-422-2222.

Q: How long will it take for a taxicab to pick me up?

A:We provide an on-demand taxicab service. Our computerized dispatch system processes most taxicab requests within 15 minutes of booking.

Q: What is the cost of a taxicab?

A:All taxicab rates are based on a meter rate designated by the City of Orlando. The meter rate is based on mileage and time, so it can be affected by traffic, weather and other types of delays. Feel free to get price estimate from our website or call us.

Q: Can I schedule a taxicab to pick me up at a specified future date & time?

A: Yes, in most cases you can schedule a taxicab to arrive at a specified future date/time. Please keep in mind that our taxicab service is an on-demand service and due to such things as traffic, weather, etc., we cannot guarantee that the taxicab will be there at an exact time. A taxicab will be there as close to that time as possible. When scheduling, please allow for any delays.

Q: Are there any additional fees that I will be responsible for other than the standard metered fare?

A: Yes, all passengers are responsible for all tolls, parking fees, surcharges or any other fees incurred by the driver. All surcharges will be posted within the taxicab.

Q: I am departing from one of the airports, Greyhound station, or Amtrak and need a taxicab to take me there. How much time do I need to allow?

A: Due to many variables (i.e. distance, weather, traffic, etc.), we are unable to determine the travel time. However, we recommend following the airline guidelines that recommend arriving two (2) hours early for a domestic flight, and three (3) hours early for an international flight. We also recommend that you double your normal travel time, and arrive early, because we cannot be responsible for any missed flights/buses/trains.

Q: How many can fit into your vehicles?

A: Our taxicab sedans seat four (4) people and our vans seat seven (7), all for the price of one person.

Mears Global Chauffeured Services

Q: Where does my chauffeur meet me at the airport?

A: All airports have different policies regarding where a chauffeur can meet a guest. Please refer to your confirmation for specific meet & greet instructions applicable to your airport.

Q: Do Mears Global vehicles have car seats? Can I bring my own?

A: Mears Global can provide a car seat if notified in advance. Please indicate your need for a car seat in Step 3 (Travel Details) when booking your reservation. Because car seat specifications vary based on the age and size of the child and we cannot guarantee our car seat meets your requirements, we encourage you to bring your personal car seat.

Q: What are the hours of operation for Mears Global services?

A: Mears Global and its agents are available to assist you 24 hours per day, 365 days per year. Please feel free to contact us at 1-866-435-5686.

Q: Is the gratuity included in the fare for Mears Global services?

A: A 20% gratuity is included in all Mears Global bookings. You may certainly add additional gratuity for exceptional customer service.

Q: How far in advance do I need to book Mears Global services?

A: Mears Global requires four hours advance booking online. If you do not have the luxury of booking at least four hours in advance, please contact us at 1-866-435-5686 to determine availability.

Q: What is the cancellation policy for Mears Global services?

A: Mears Global will refund your monies in full if cancelled at least four hours prior to scheduled pick up time.

Q: Can I create an account with Mears Global for future services?

A: Absolutely. Please click here to create an account.